Electronic Payment FAQ

You don't need special equipment or software to make online payments. All you will need is access to the internet, any standard web browser (mobile devices will work), your 16-digit invoice number or last name, and/or your CalPERS Identification number (CID-10 digits). If you have any issues viewing the page, please try a different web browser. If you still have issues after switching browsers, contact us.

You can print or email the transactional receipt/confirmation to yourself once your payment transaction is completed.

• Contact us before 5:00 pm PST the same business day the bank account payment was initiated and request a cancellation through a workflow.
• If the bank account payment was made after 5:00 pm PST, contact your bank.
• For credit and debit card payments, please contact your bank to process a reversal.

The following terms used on the online payment gateway and CalPERS invoices and statements are interchangeable.

• Invoice number is same as Invoice ID or Receivable Number
• Member ID is the same as CalPERS ID

You should receive a notification from us describing the error we received from the bank when attempting to process your payment. Some common reasons are:

• Incorrect bank account number or insufficient funds.
• The payment amount may be over the limited threshold at your bank.
• You may have multiple bank accounts and paid them out of the wrong bank account.

A new payment can be made after we've processed the returned payment in the system. This usually happens within two business days of receiving the returned payment from the bank. We don't charge any return fee. Contact your financial institution for any possible return fees they may charge.

The statement is issued a certain day each month and doesn't change until the next month when a new statement is issued.

If your electronic payment is from a foreign bank outside the territorial jurisdiction of the U.S., a paper check will need to be mailed instead of the electronic funds transfer (EFT). The territorial jurisdiction of the U.S. includes all 50 states, U.S. territories, U.S. military bases, and U.S. embassies in foreign countries

There is no fee for payment using your bank account as the form of payment; however, if you are using a credit/debit card, there is a fee of 2.35% (currently) that is nonrefundable. This fee is paid directly to the credit card company and not CalPERS. You can avoid paying a fee by using your bank account or continuing to remit your payment by check.

Payments processed before 5:00 pm PST will be posted in two business days. Payments submitted after 5:00 pm PST will be processed the next business day and will be posted in two business days following the processed date.